Refund policy
Due to the personal care and hygiene nature of our products — including beard oils, beard balms, beard washes, soaps, bath bombs, and bath soaks — we are unable to accept returns or exchanges on opened or used items. This policy is in place to ensure the safety and wellbeing of all our customers.
All Sales Are Final on Opened Products Once a product has been opened or used, it cannot be returned or exchanged. We encourage you to review product descriptions, ingredients, and scent profiles carefully before purchasing.
Damaged or Defective Items If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement or store credit at no additional cost. To process your claim, please provide your order number, a clear photo of the item, and a brief description of the issue.
Unopened Items Unopened items in their original packaging may be eligible for return within 14 days of delivery. Return shipping is the customer's responsibility. Refunds or store credit are issued within 5–7 business days of receiving the item.
Non-Returnable Items
- Opened or used personal care products
- Bath bombs and soaks (once packaging is broken)
- Sale or discounted items
- Gift cards
How to Contact Us Reach out to
Due to the personal care and hygiene nature of our products — including beard oils, beard balms, beard washes, soaps, bath bombs, and bath soaks — we are unable to accept returns or exchanges on opened or used items. This policy is in place to ensure the safety and wellbeing of all our customers.
All Sales Are Final on Opened Products Once a product has been opened or used, it cannot be returned or exchanged. We encourage you to review product descriptions, ingredients, and scent profiles carefully before purchasing.
Damaged or Defective Items If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement or store credit at no additional cost. To process your claim, please provide your order number, a clear photo of the item, and a brief description of the issue.
Unopened Items Unopened items in their original packaging may be eligible for return within 14 days of delivery. Return shipping is the customer's responsibility. Refunds or store credit are issued within 5–7 business days of receiving the item.
Non-Returnable Items
- Opened or used personal care products
- Bath bombs and soaks (once packaging is broken)
- Sale or discounted items
- Gift cards
How to Contact Us Reach out to info@jumiz.shop with your order details and we'll respond within 1–2 business days.